Shipping & Returns

Orders are usually despatched on the day the order is submitted if received before midday. If received after midday, orders will be despatched on the next working day (Monday – Friday). Unless otherwise notified, all orders will be despatched by First Class Royal Mail delivery. Orders can only be fulfilled to UK customers.

In the unlikely event that your order cannot be fulfilled within 30 days, we will contact you to offer a refund, a revised delivery date, or, where applicable, substitute goods.

You can cancel your order and receive a full refund within 30 days (including shipping costs where applicable), in the following circumstances:

• Within 7 days of your order being confirmed in writing by Freedoms Shop. [Order confirmation is made by email from Freedoms Shop to the address you submitted to Freedoms Shop during the account set up process.]
  OR
  
• Within 8 days of receipt of goods.

You do not need to specify a reason for cancellation under the above circumstances.

Your Obligations When Cancelling An Order


• Cancellation must be made in writing, by fax or email to the address shown on your invoice/packing slip or on the Contact Us page of the website.
  
  
• You are responsible for the safe return of cancelled goods. Goods should be returned undamaged within 30 days of cancellation with their original packaging. If you fail to return the goods and Freedoms is forced to make arrangements for collection, we will charge you the direct cost of recovery. If you return the goods with insufficient postage, Freedoms Shop will charge you any postal fees incurred in accepting the package.
  
  
• You have a statutory duty to retain possession of the goods and take reasonable care of them. All our condoms are supplied in clear plastic bags, to enable you to examine and clearly identify that the goods you receive are those ordered. For hygiene and safety reasons, we request that you do not open or handle individual condom foils if you intend to cancel your order and return the goods.

In the unlikely circumstance that your order is incorrect or the goods are faulty, you should contact Freedoms shop by phone or email as soon as possible after receiving the goods. A full refund will be offered for faulty goods and Freedoms Shop will refund the cost of returning goods or arrange for the goods to be collected.

Where the goods received are either incomplete or incorrect, please contact Freedoms by phone or email as soon as possible after receiving the goods. Freedoms will despatch any missing items and refund the cost of returning any incorrect items. Alternatively, you may return the order for a full refund in which case Freedoms will refund the cost of returning the goods.

When a refund(s) is offered, as per numbers 1-3 above, it can only be made to the card which was used to purchase the original goods