FAQ
Frequently Asked Questions.
There is a problem with my delivery
- Where is my order?
Orders usually take 3-5 working days but please allow up to two weeks for delivery.
If your delivery has not arrived after two weeks, please contact Freedoms Shop by phone on 020 7685 5977 or email freedoms.shop@nhs.net and we can investigate.
- I haven’t received everything I ordered.
When the order received is incomplete you should contact Freedoms Shop by phone on 020 7685 5977 or email freedoms.shop@nhs.net as soon as possible after receiving the goods.
Freedoms Shop will dispatch any missing items as soon as possible.
- My order has arrived damaged, what can I do?
In the unlikely circumstance that your order is damaged, or the goods are faulty, you should contact Freedoms Shop by phone on 020 7685 5977 or email freedoms.shop@nhs.net as soon as possible after receiving the goods.
A full refund will be offered for faulty goods and Freedoms Shop will refund the cost of returning goods or arrange for the goods to be collected.
Returns and refunds
- Can I cancel an order?
You can cancel your order, without giving a reason, and receive a full refund (including shipping costs where applicable), in the following circumstances:
You cancel within 7 days of your order being confirmed in writing by Freedoms Shop. [Order confirmation is made by email from Freedoms Shop to the address you submitted to Freedoms Shop during the account set up process.]
You cancel within 8 days of receipt of goods.
- How and when will I be re-funded?
A refund will be made to the card which was used to purchase the original goods. The payment should go through immediately.
- Where should I send returned items?
SKU Solutions, National Processing Centre
SKU House
Europa Business Park
Stratton St Margaret
Swindon
Wilts
United Kingdom
SN3 4ND
- Where does Freedoms Shop deliver?
Goods can only be delivered to UK addresses.
